Refunds, Returns and Cancellations
We want you to be satisfied with your Aromedic purchase. This policy explains how cancellations, returns and refunds are handled for orders placed through aromedic.com. Nothing in this policy affects your statutory rights under UK consumer law.
Changing your mind about an online order
For most goods bought online, you may tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods to us.
Please contact us before sending anything back so that we can provide the appropriate return instructions.
Condition of returned goods
You may inspect goods as you reasonably would in a shop. If goods have been used or handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund where the law allows.
Please return products securely packaged and, where possible, in their original packaging.
Aerosol products
Aromedic Anti-Bacterial Room Spray is a pressurised, flammable aerosol and may be subject to carrier restrictions. Please do not place aerosol cans into ordinary post without first contacting us. We will advise you on an appropriate return method. This does not limit your statutory rights.
Faulty, damaged or incorrect goods
If your order arrives damaged, faulty, not as described, or you receive the wrong item, please contact us as soon as possible with your order details and, where helpful, photographs of the issue. Your statutory rights in relation to faulty or misdescribed goods are not affected by this returns policy.
Refunds
Where a cancellation or return qualifies for a refund, we will refund the amount due to the original payment method. For a valid cancellation of an online order, the refund will include the standard outbound delivery charge where required by law. Any additional cost of an enhanced delivery option chosen by you is not normally refundable beyond the standard delivery amount.
Refunds are normally processed without undue delay and, where the statutory cancellation rules apply, no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back.
Return postage
For a change-of-mind return, you may be responsible for the direct cost of returning the goods where the law permits. If goods are faulty, damaged or incorrect, please contact us before arranging a return so that we can advise on the appropriate method and return costs.
How to request a return
Email admin@aromedic.com or use our Contact Us page. Please include your name, order number, the item you wish to return and the reason for contacting us.
Return address, once authorised: 1 Clover Street, Bradford, West Yorkshire, BD5 9HA, United Kingdom.
Need help?
If you have any questions about a cancellation, return or refund, please contact us before sending the goods. We will be happy to clarify the appropriate procedure for your order.