Terms
Terms and Conditions of Sale
These terms apply to purchases made from Aromedic™, a brand of Aromystique Ltd, through aromedic.com. They are intended to be read together with our Privacy Policy and Refund and Returns Policy.
1. About us
Aromedic™ is a brand of Aromystique Ltd, registered in England and Wales. Our contact address is 1 Clover Street, Bradford, West Yorkshire, BD5 9HA, United Kingdom. You can contact us at admin@aromedic.com.
2. Products and information
We take reasonable care to describe our products accurately. Product photographs, colours and packaging may vary slightly from the item supplied. Any dimensions, weights or other measurements are approximate unless expressly stated otherwise.
Product information is provided for general information and intended-use guidance. Nothing on this website is intended to replace professional medical advice, diagnosis or treatment.
3. Orders
Placing an order is an offer to purchase the goods shown in your basket. A contract is formed when we accept the order and send an order confirmation. We may refuse or cancel an order where, for example, a product is unavailable, there is an obvious pricing error, payment is not authorised, or we reasonably suspect misuse or fraud. If payment has already been taken for an order we cancel, the relevant amount will be refunded.
4. Prices and payment
The price payable is the price shown at checkout at the time the order is placed, together with any applicable delivery charge. Where taxes are applicable, they will be dealt with in accordance with the law and the information shown at checkout. Payment must be made using one of the payment methods offered at checkout.
5. Promotions and free delivery
Promotional offers are subject to the conditions stated with the offer. Unless stated otherwise, offers cannot be exchanged for cash or combined where their terms conflict.
Where we advertise free UK delivery on eligible orders of £75 or more, the threshold applies only to qualifying items and excludes sale items. Eligibility and the delivery method available will be shown at checkout.
6. Delivery
We will deliver to the address supplied with the order using the delivery service selected or made available at checkout. Delivery estimates are not guarantees unless we expressly agree otherwise. For consumer orders, unless a different time has been agreed, goods will normally be delivered within 30 days.
Because aerosol products are subject to carrier restrictions, some delivery services or destinations may not be available for certain products. If we cannot fulfil an order using an appropriate carrier, we will contact you and, where necessary, cancel and refund the affected order.
7. Cancellation and returns for consumers
If you are a consumer buying online, you normally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to any legal exceptions. After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back. We may make a lawful deduction where goods have been handled beyond what is reasonably necessary to inspect them. Where required by law, we will also refund the cost of standard delivery; any additional cost of an enhanced delivery option is not refundable beyond the standard-delivery amount.
Please refer to our Refund and Returns Policy for the practical return procedure, including the handling of aerosol products and carrier restrictions.
8. Faulty, damaged or incorrectly supplied goods
Your statutory rights are not affected by these terms. If goods are faulty, damaged, not as described or incorrectly supplied, please contact us as soon as reasonably possible. We will deal with the matter in accordance with applicable UK consumer law.
9. Refunds and stock
A financial refund does not automatically mean that returned goods are immediately available for resale. Returned goods may be held outside saleable stock until they are physically received and checked. Stock is restored only where appropriate.
10. Use and safety
You are responsible for using products in accordance with their label directions, warnings and safety information. Aerosols must be stored, handled and transported appropriately and kept away from heat, ignition sources and children.
11. Our liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or rights that cannot lawfully be excluded under consumer legislation.
Where you purchase as a business rather than as a consumer, we will not be responsible for indirect or consequential business losses such as loss of profit, revenue, business opportunity or goodwill, except where the law does not allow such liability to be excluded.
12. Events outside our control
We will not be responsible for delay or failure caused by events genuinely outside our reasonable control, but this does not affect rights that the law gives consumers.
13. Website content and intellectual property
The Aromedic™ and Aromystique™ names, branding, product content, photographs and other website material may be protected by intellectual-property rights. They may not be copied or used commercially without permission except where the law allows.
14. Privacy
Personal information is handled in accordance with our Privacy Policy. Payment processing may also be subject to the privacy terms of the payment provider selected at checkout.
15. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the UK, you also retain any mandatory protections and rights to bring proceedings that apply in the part of the UK where you live.
16. Changes to these terms
We may update these terms from time to time. The terms applying to your order are those in force when your order is placed, except where a change is required by law.
Last updated: 8 September 2026.